Job Description

About the Role

We are seeking a

Customer Services Coordinator (CSC)

to join our dynamic team. The ideal candidate will act as the primary liaison between the company and its customers, delivering exceptional pre-sales and post-sales support. This role requires excellent communication skills, attention to detail, and the ability to manage multiple priorities while ensuring customer satisfaction.

Key Responsibilities

Serve as the main point of contact for customers, providing prompt and professional support. Collaborate with the Sales Division to coordinate quotations, order processing, delivery orders, invoices, and shipment arrangements. Build and maintain strong, long-term relationships with customers to ensure their needs are met. Respond to customer inquiries via phone, email, and face-to-face interactions, providing accurate product, pricing, and delivery information. Handle and resolve customer complaints efficiently and escalate unresolved issues when necessary. Collect, verify, and evaluate information to address product and service inquiries. Maintain accurate records of customer interactions, orders, transactions, and complaints. Prepare and distribute customer activity and performance reports. Update and manage customer databases to ensure information accuracy. Follow up on customer interactions to ensure satisfaction and identify opportunities for process improvement. Support internal initiatives to enhance customer experience and operational efficiency. Perform other related duties as assigned.

Requirements

Minimum of 2 years of experience in customer service or sales support roles. Strong communication and interpersonal skills. Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software. Excellent organizational and multitasking abilities. Customer-focused mindset with strong problem-solving skills. * Ability to work independently and collaboratively within a team.