Job Description

Company Overview:

Diamond Aviation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are seeking an experienced Customer Solutions Executive to join our team and play a key role in ensuring customer satisfaction and support throughout the repair and sales process.

Key Responsibilities:

Quotations Management: Prepare and manage quotations on various marketplaces, ensuring accuracy and timely delivery. Customer Liaison: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support throughout the sales and repair process. Technical Support: Utilise your technical knowledge to understand customer requirements and provide informed recommendations and solutions. Sales Coordination: Collaborate with the sales team to ensure seamless communication and coordination, contributing to the achievement of sales targets. Market Analysis: Monitor and analyse market trends and competitor activities to identify opportunities for growth and improvement. Documentation: Maintain accurate records of customer interactions, quotations, and sales activities in the CRM system. Feedback Loop: Gather and relay customer (internal and external) feedback to relevant departments to drive continuous improvement in products and services.
Qualifications:

Proactive. Minimum of 2 years of experience in customer service, preferably in a technical or repair-related field (Aerospace preferred). Ability to meet price, quality and turnaround time requirements, result focussed. Strong understanding of repair processes and sales principles. Excellent communication skills, both verbal and written. Proven ability to manage customer expectations and resolve issues effectively. Proficiency in CRM software and Microsoft Office. Strong organisational skills with attention to detail. Ability to work independently and as part of a team. High level of empathy and customer focus.
What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment.
Job Type: Full-time

Pay: $1,591.60 - $4,105.60 per month

Benefits:

Health insurance Professional development
Education:

Local Polytechnic Diploma (Required)
Experience:

customer service: 2 years (Preferred) Aerospace: 1 year (Preferred)
Work Location: In person

Application Deadline: 31/12/2024
Expected Start Date: 01/01/2025