Job Description

Job Title: Customer Success Executive (Senior Operation Executive)

Job Type: Contract One year

Job Location: Pasir Panjang, Singapore

Key Skills: Account & Service Delivery Management

Job Responsibilities:

• Proactively anticipate customer needs and develop and maintain strategic business relationships with customers to drive adoption and expansion in upselling and cross selling, providing an excellent customer experience as measured by revenue retention and customers satisfactory survey
• Be the customer\'s advocate, collaborating proactively with internal departments to optimally service the customer\'s needs
• Build and maintain strong direct client relationships with key stakeholders & retain those relationships
• Be active in identifying, qualifying and passing on expansion and referral leads to the sales team
• Collaborate closely with Sales & Presales teams to scale and grow customers, ensuring that they are achieving real value.
• Proactively suggest solutions to common customer challenges and escalate as needed to ensure their needs and issues are addressed
• Supporting customers in the operation and adoption of services & solutions throughout the duration of the contract to ensure long-term customer loyalty
• Offer a seamless and best-in-class customer experience through all phases of the customer lifecycle
• Supervising the onsite doucare team and performing basic human resource tasks such as hiring, training and mentoring the team.
• Seek out and drive client advocacy related initiatives

Job Requirements:

• Diploma or higher
• Candidates without the needed education requirements but with relevant industrial experience will also be considered
• 3 to 5 years\' experience in account and service delivery management
• Excellent communication skills and the ability to interact at a strategic level.
• Good product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution
• Problem solving, organizational and time management skills.
• Excellent administrative skills
• Ability to influence and coach team members (where required)
• Ability to consistently strive to achieve set goals through the application of high work standards.
• Ability to accept & manage a changing environment
• Ability to prioritize & action multiple tasks

Desired:

• Previous experience in any of the above-mentioned job areas will be an added advantage and will be given priority
• ITIL v3 certifications
• Good understanding of IT Infrastructure knowledge
• Good understanding of Project Management

If keen, please share your updated CV in MS Word Format stating your current, expected salary details & availability asap to take it forward. We regret to inform that only shortlisted candidates will be notified.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

Manisha Sharma

RMA Consultants Pte Ltd

EA License No 93C4403

EA Regn No R1872602

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Contract

Job Specializations

,

Company Overview

RMA Group, a multi-disciplined business services group, was established in 1988. Our mission is to maximize shareholders\' values and satisfy our customers\' needs, while providing our employees a rewarding and productive work environment while conducting our affairs responsibly in the community.

Product & Services

With Multi National Company as our main clients, we always ensure that we provide the best service to our Clients. We assist the Clients in their recruitment, payroll administration, timesheet administration, and leave administration. We also provide customized HR services according to Client\'s needs.

Additional Company Information

EA No.

93C4403

Company Size

501 - 1000 Employees

Industry

Human Resources Management / Consulting

RMA Group