Job Description

About Oddle Oddle is committed to be F&B brands' trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled About Oddle Oddle is committed to be F&B brands' trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution (with reservation, table ordering and even marketing services) that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers. Oddle's consumer-facing platform, Oddle Eats, not only helps over 1 million food lovers discover new restaurants through personalized recommendations, it also provides F&B brands an additional channel to secure more online deliveries and table reservations to grow their sales which can be up to 30% of a restaurant's total monthly revenue. Begin your food discovery journey here at https://eats.oddle.me/ Responsibilities Follow up closely with inbound leads via call/email until they sign up Coordinate with offshore onboarding team to ensure settings and information are accurate as per what was provided by the restaurant Crafting and sharing of content on best practices with restaurants that will help drive usage of the products Conduct online and on-premise customer training on how to use our products Providing after-sales support during the incubation period Able to simplify problems that are raised by restaurants and suggest appropriate solutions Preparation, configuration and on-site installation of hardware Any other ad-hoc tasks as requested by country manager Requirements Minimally a Diploma holder Highly communicative and approachable Driven, enthusiastic and willing to go the extra mile to support restaurant partners Fluent in written and spoken English and Chinese to liaise with Chinese-speaking merchants Meticulous and attention to details Customer service experience in any Tech company will be a plus