Job Description

About us 99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates 99.co, SRX.com.sg and iProperty.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com. We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. Responsibilities

• Proactively connecting with our customers on a daily basis
• Identify gaps in product vs client usage
• Able to interpret data given to assess needs of customers
• You will be the key driver to ensuring a seamless customer experience
• This role requires you to feel comfortable speaking over the phone as well as via

• Keep our customers informed and engaged at the different stages of their journey with us
• Keep track of conversations \xe2\x80\x93 to ensure we are engaging at the right time
• Keep track of client feedback and feature requests

• Quick and fast learner
• Communicate fluently and comfortably in English
• A passion for making a difference for our users
• Be responsive and take initiative \xe2\x80\x93 thinking on your feet
• A healthy curiosity to learn about various aspects of the industry
• A desire to learn, grow and contribute beyond the immediate job scope
• Basic data entry skills \xe2\x80\x93 Sheets/Words
• Results oriented