We\'re looking for a Customer Success Executive to join our team in Singapore as part of our Client Services function.
The role offers hybrid working, currently the team work 1 day in the office, which is subject to change.
Your team: You will report into the Global Head of Customer Success and receive regional support from the Account Development team. You will work alongside the Account Development team to ensure that our clients understand and get tangible value from our portfolio of products.
Your Role: You will become the trusted advisor to our clients who range from the largest advertising agencies to leading brands and media owners. We aim to build our partnerships and relationships with our customers to increase their understanding and usage of our suite of WARC products and services.
In this role you will increase the likelihood of renewal and up and upsell. The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of WARC. You will be recording key insights from customers on our systems and working alongside the Account Development team to strategies where to prioritise focus to ensure we hit our global and regional targets.
Key Responsibilities
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