Job Description

The Role

We are a highly collaborative and passionate team of bright minds and have a lot of fun offering our customers the best software and the best service. That's why we're looking for like-minded people who impress with their specialist knowledge as well as a customer- and goal-oriented way of working.

At LucaNet, our success is powered by our global and diverse team of unique talents. That means that we really want to get to know you if you think you’d excel in this position, even if you don’t cover all points.

What you'll do

• You act as a trusted advisor to our customers and help generating business value, getting the most out of their investment with LucaNet.
• You become an expert on LucaNet product solutions as well as customer use cases and utilize this knowledge to identify and address customer pain points through adoption of new LucaNet products and features.
• You are aiming for full utilization of customers licenses, identify new opportunities, and collaborate with the sales teams to ensure growth attainment and increased footprint.
• Where appropriate, you network between customers, partners, and LucaNet and maintain long-term relationships with stakeholders to also develop our customers’ strategic direction.
• You lead reporting, developing, and analyzing of all customer success relevant KPIs.

What you bring to the table

• You successfully finished your studies in business administration or a comparable qualification with at least 3 years of relevant professional experience.
• You are familiar with the development of B2B corporate customers, ideally in the Customer Success area of a software or SaaS company.
• You have a demonstrated experience in supporting and growing multiple customers and following up on all their needs.
• You are a charismatic and customer-oriented team player who inspires internal and external stakeholders with an entrepreneurial mindset but also with a practical hands-on mentality.
• Finance and accounting knowledge is a plus.

Perks at work

We work together every day on being an inclusive workplace build on trust and engagement. And we want to have a package of different benefits for our people and tailored to our locations to make sure we have the right offer for you in place, such as

• 
  Hybrid working model – With our flexible working hours model we want to make your life less complicated. Combining the best of both worlds, remote and company time.
• Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
• Learning & development plan and budget – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources, inside and outside (i.e. ACCA qualification).
• Counselling offers – We’ll support you physically and mentally by offering you external counselling support.

Please ask our Talent Manager for further information of the benefits at your specific location. LucaNet delivers simply intelligent financial performance management software which enables our customers to get fast results and make the right decisions. We are driven by providing easy-to-use solutions and co-creating effective tools which make our client’s businesses run smoothly.
As an expert in Financial Performance Management (FPM), we simplify the consolidated financial statements, financial planning, analysis and reporting of our customers with numbers they can rely on 100 %. Over 3,500 customers in more than 50 countries trust in our all-in-one and easy to handle solution.

Find out more about LucaNet as an employer here