Job Description

As a Customer Success Manager, you are responsible for fostering intimate relationships and being a trusted advisor to our Commodities\' Customers who use our Desktop Solutions through the customer experience journey. This role focuses primarily on driving the value creation, retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. Your portfolio will mainly be market participants in Commodities, Energy, Oil, Shipping, ESG space.You will be the owner of Customer Success Plans and the delivery of all agreed upon achievements. You will visit customers and establish partnership with key partners and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Furthermore, you will work with other sales leaders and horizontal teams to achieve success for our customers and LSEG.Role Overview

• Develop and execute the revenue retention strategy and customer success plan for Commodity accounts to drive revenue retention
• Deliver highly engaging customized workflow-based customer engagements
• Build deep relationships with key customer stakeholders to advise engagement strategy and build "LSEG advocates"
• Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
• Monitor customer health, adoption metrics, renewals and execution of customer success plans
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Contribute to overall vision and strategy of the Customer Success Management Group

Your SuccessCSMs success will be measured by:High value customer engagements, onboarding activities, including various types of trainings/presentationsBreadth & depth of customer relationshipsRetention and risk mitigation managementDrive account growth with salesContributions to role and process improvementQualifications/Skills2-5 years of customer service/ client relationship experience, pre-sales, or trading role in bank or content organizationPreferably with knowledge of & experience in the Commodities & Oil spaceExcellent communication and presentation skills with ability to flex style depending on audience (C-Level/Leadership/Team)Consistent track record of identifying customer needs and optimally completing retention and adaption strategiesAbility to adapt and thrive in a fast-paced environment and constantly evolving marketProactive and positive attitude that has a \xe2\x80\x9cWhatever it Takes\xe2\x80\x9d approach to increase customer happiness and deepen relationshipFamiliarity with programming languages or coding skill will be an advantageBachelor\xe2\x80\x99s degree requiredLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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