Job Description

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.
As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Customers who utilize our Trading Desktop through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will work mainly with users that consume Commodities & Energy content.
You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Further, you will work with other sales leaders and horizontal teams to achieve success for our customers and LSEG.
Responsibilities:

• Develop and execute the customer success strategy for Commodity accounts to drive usage and revenue retention
• Monitor customer health, adoption metrics, renewals and execution of customer success plans
• Delivering highly engaging customised product demos based on user workflow and their requirements
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Build deep relationships with key customer stakeholders to inform engagement strategy and create LSEG value
• Participate in industry events alongside the team to foster networking, brand presence, and stay up to date on industry trends
• Contribute to overall vision and strategy of the Customer Success Management Group

Qualifications:

• 3+ years of customer success / client relationship experience, pre-sales, or consulting role preferably within a content organisation
• Deep understanding of Commodities & Energy market, the role and function of Corporate Treasury, the Financial Services Industry and strong external network
• Proven track record and enthusiasm for driving outcomes

• Strong track record of identifying customer needs and successfully executing on retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team)
• Ability to adapt and thrive in a fast-paced environment and rapidly- changing market
• Innovator who can use data to make decisions, simplify complex problems and express themselves thoughtfully
• Proactive and positive attitude that has a "Whatever it Takes" approach to increase customer satisfactions and deepen relationships
• Strong presentation (verbal & written) and interpersonal skills
• Bachelors degree required, MBA preferred

Career Stage: Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Skills Required