Job Description

Key Responsibilities:

Serve as the primary point of contact (POC) for customers, managing all communication from RFQ receipt through product shipment and aftersales support Review and validate Purchase Orders (POs) and Contracts to ensure alignment with agreed-upon Terms & Conditions Work closely with Supply Chain, Finance, Quality, Product, Engineering, and Sales teams to ensure timely processing of orders and swift resolution of operational issues Provide proactive order status updates and address advanced or long-standing customer concerns Escalate and resolve customer issues effectively and emphatically Maintain the ERP system with accurate and up-to-date order and shipment information Gather and analyze customer feedback to identify improvement opportunities and drive customer satisfaction initiatives Lead special projects using strong decision-making, critical thinking, and time management skills Travel to customer locations as needed to support relationship management and business development Onboard new customers, including account set up Support the Company's marketing activities i.e. trade shows Other reasonable duties as assigned by the Company

Requirement:

Education:

Minimum Diploma in a related field

Experience:

Minimum 3 years customer support experience Candidates with exposure to tools/GSE, industrial products or manufacturing sectors preferred Experience with CRM and ticketing tools (e.g. Salesforce) Familiarity with support metrics, analytics dashboards, and reporting tools Proficiency in Excel/Sheets and presentation tools (e.g. PowerPoint) Strong interpersonal and communication skills, both written and verbal Customer-first mindset with excellent problem-solving skills Ability to manage competing priorities and multiple stakeholders Skilled in de-escalating complex customer situations with professionalism
Job Types: Full-time, Permanent

Pay: From $1.00 per month

Work Location: Hybrid remote in Singapore 528528