Job Description

Introduction to the role:
The Business Messaging Customer Success Manager is at the forefront of our mission to become the primary way that people and businesses communicate. This is a fast-paced, high-performing and strategic role which requires excellent business acumen, experience working with clients and partners alike, creativity, critical thinking and technical aptitude to grow the Business Messaging base for enterprise companies. The ideal candidate will have experience working with sales and cross-functional teams to drive solution adoption among advertisers. Success in this position requires a strong understanding of using advertising and marketing technology solutions to meet business objectives.

Responsibilities:

• Partner with cross-functional teams to accelerate Business Messaging revenue growth for our enterprise clients, enable technological capabilities and accelerate solution adoption.
• Support enterprise clients integration to Business Partners\' Business Messaging solution including project management, client stakeholder management, identifying and advising technical requirements & optimisations.
• Assist clients navigate operational changes and facilitate additional vendor integration into the business messaging solution.
• Conduct ongoing analysis on set-up of partner solution & Business Messaging ads to improve performance and optimize towards desired business outcomes.
• Report on progress, communicate internally and externally, identifying and highlighting opportunities for improvement and growth.

You have:

• 10 years\' direct experience of consultative solution selling / digital customer success in the online advertising or marketing technology industry or equivalent
• Experience working with / managing strategic business partners & clients
• Demonstrated experience to operate at scale across multiple teams and initiatives
• Experience of analyzing complex business problems and presenting technology solutions for these at multiple levels from C-level through to functional managers
• Experience working effectively and cross-functionally with peers and managers, both internally and externally
• Exceptional execution/project management experience and quantitative/analytical skills
• Understanding / familiarity working with technical integrations such as API
• Strong communication skills and high level of attention to detaiL

• Native Fluency in Vietnamese Language

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Lydia Poon in our Singapore office on lydia.poon@teksystems.com quoting Job Reference Lydia Poon 530007 or alternatively, apply here to register your interest.
http://jobs.en-sg.teksystems.com/0s5wt6/customer-success-manager-itcommunications-singapore-singapore-16272183
Job Reference: Lydia Poon 539465
EA Registration No.: R21101515, Lydia Poon Khai Yee
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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