Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Summary: What you need to know about the role:As a dynamic SEA Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business and client acumen, and exceptional domain expertise and project management skills to oversee client activity and support client success.Successful candidates will exhibit a strategic thought process, leveraging data-driven insights to facilitate valuable consultative conversations with clients.:Your way to impact:You will be the primary owner of strategic relationships with key leaders in merchant organizations. You will uncover and address servicing roadblocks and mitigate escalations while identifying new and cross-sell/upsell opportunities for PayPal, working closely in partnership with Sales.You will also act as the internal merchant advocate with other teams (e.g. Product and Risk team). With the ability to be a trusted advisor and strategic thought partner to merchants, you will manage customer relationships with merchants whose potential value exceeds their current value to PayPal. You will drive adoption of new integrations, conduct regular engagement contact to deliver merchant education and best-practice sharing, and you will proactively review merchants\' operating environments, including competitive threats on the account. Your research and problem-solving skills will help merchants manage health, mitigate risk, and identify products that align to their strategic goals. Your success in this role will be measured through customer satisfaction, integration quality, increasing sales opportunities, and decline/churn prevention, margin optimization impact and NPS.In your day-to-day role, you will:Accountable for CSM KPIs and OKRsStrong business retention mindset, support the CSM organization to drive and scale programs to ensure continuous merchant successDevelop a plan for customer success and expansion for the managed portfolio to achieve growth goals.Identify up-sell and product extension sales opportunities and communicate any potential risks that would threaten renewal.Adding value to merchant relationships and drive desired merchant goals by actively participating in merchant business reviews and able to cultivate relationship with merchant C-level executivesWhat do you need to bring:3- 6+ years experience in leading Large Enterprise and regional accounts in a dynamic matrix in Southeast Asia and India regionTo drive cross-functional efforts, you must be an effective and productive collaboratorAbility to move rapidly and adapt in constant change business environmentAbility to articulate account insights and success stories with impact succinctlyStrong communication skills and ability to collaborate and influence effectively in a complex organization and with sales and other stakeholdersStrong analytical mindset and proven ability to turn data into actionable insightExperience in an environment that requires you to identify key problems and independently determine appropriate solutions.Payment processing, acquiring/issuing, financial services/credit, e-commerce or marketplace experience a plusWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don\xe2\x80\x99t hesitate to apply.Additional :Subsidiary: PayPalTravel Percent: 0Our Benefits:
At PayPal, we\xe2\x80\x99re committed to building an equitable and inclusive global economy. And we can\xe2\x80\x99t do this without our most important asset\xe2\x80\x94you. That\xe2\x80\x99s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visitWho We Are:
to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit , and .PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .Any general requests for consideration of your skills, please

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