Our mission:
Cellebrite's (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrite's Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.
What is your mission?
As a Customer Success Manager, you will be responsible for developing customer relationships that promote the usage and adoption of the company DI solutions and support our strategic customers in their investigative missions. You will become the trusted advisor of law enforcement and intelligence organizations, working closely with them, assuring successful implementation, structured on-boarding process, and effective operation. During the operational stage (also known as "Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal of making them successful and keeping them satisfied with the business's products and services.
As part of their role, Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers gather feedback from their customers, study other customer success programs, and analyze customer data to identify and share the best practices. This knowledge is also shared internally to help provide Product Management an inside view into the consumers of their offerings.
Responsibilities
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