The importance of exceptional customer experience (CX) has never been higher. Emplifi’s mission is simple: to empower brands with the insights they need to empathize with their customers, and amplify the right experiences across the customer journey. We do this by bringing together marketing, commerce, and customer service teams in one unified platform, giving brands everything they need to close the gaps in their social and digital experiences. Emplifi is on a high-growth trajectory, being valued at over $1B with unicorn status and trusted by over 7,000 global brands, including Fortune 500 companies.
About the Customer Success Team
The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in.
As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.
Job Summary
The Enterprise Customer Success Manager is responsible for delivering value to key clients, driving success and expanding Emplifi’s value proposition across a strategic portfolio. Clients will consist of major international brands, companies, as well as media and agencies.
What You’ll Do Here
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