Job Description

MY BUSYBEE, INC., THE FASTEST-GROWING I.T. COMPANY IN THE PHILIPPINES, IS LOOKING FOR PASSIONATE, CAREER-DRIVEN, AND TALENTED INDIVIDUALS TO JOIN OUR GROWING TEAM!MYBUSYBEE, INC., a VAS-licensed company under the National Telecommunications Commission and an accredited Cyber Security provider under the Department of Information and Communications Technology (DICT), is expanding! We are looking for qualified people to join our team.Real customer success comes from the heart. The Client Success Specialist has the best customer management and business consultancy skills around. He/She is passionate about engaging customers and expanding their use cases. He/She has impeccable relational skills and can create win/win environments for all parties that he/she works with.Responsibilities:

• Owns overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction.

• Establishes a trusted/strategic advisor relationship with each assigned client and drives continued value of our products and services.

• Develops, prepares, and nurtures customers for advocacy.

• Works with clients to establish critical goals or other key performance indicators, and aids the customer in achieving their goals.

• Works to identify and/or develop upsell opportunities.

• Advocates customer needs/issues cross-departmentally.

• Programs manage account escalations.

• Performs additional tasks that are related to the department.

To become a successful Customer Success Specialist, you must know both the company and the customer by heart.

• Complete customer training in order to fully absorb the mission, vision, and values of MyBusybee and to understand the consultative sales process.

• Learn about the business, your team, MyBusybee's different products and services, and MyBusybee's Customer Management Portal to succeed in your role.

• Understand how to build and present a MyBusybee sales story using data and insights.

• Thoroughly understand and clearly articulate MyBusybee's wider vision and the business implications as it pertains to MyBusybee's market , and make customers appreciate the value proposition of MyBusybee over the mere cost to their company.

• Be expected to optimize your own social media profile in mobile marketing and digital solutions/services to incorporate best practices and tips to turn it into a "social selling" profile, complete with embedded content and video.

• Encourage clients to utilize appropriate features of MyBusybee's products to increase their utilization of our products and services.

• Monitor customer account and usage, proactively contact clients upon low renewal/usage, and deliver coaching/training to improve their utilization.

• Deliver group and individual user informational and training sessions about MyBusybee products and its features, industry benchmarking, and best practices.

• Utilize MyBusybee, client, and other data to derive insights and use these to drive greater client engagement.

• Become a client partner in maximizing benefits of the products they availed from MyBusybee.

Qualifications:

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

• Proven ability to drive continuous value of our products.

• Familiarity in working with clients of all sizes.

• Impeccable written and verbal communication skills.

• Detail oriented and analytical.

• Strong team player but still a self-starter.

• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

• Strong interpersonal and communication skills as well as attention to detail.

• Excellent organization, project management, and time management skills.

• Ability to effectively present to large remote audiences.

• Ambitious and driven, thriving in a fast-paced and demanding environment.

• Teamwork mentality and willingness to assist wherever needed.

• Strong Microsoft Office capabilities in Excel, Word, Outlook, and PowerPoint.

• Must be a Filipino citizen living in the Philippines.

Additional Requirements:

• Stable internet connection and working computer since this is a work-from-home position.

Job Type: Full-timeSalary: From Php18,000.00 per monthBenefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Rotational shift
• Shift system

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Commission pay
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Success: 1 year (Preferred)

Language:

• English (Preferred)