Job Description

Customer Success Program Manager

A leading tech MNC

The Opportunity

• Adecco is partnering our client, one of the world\'s largest tech organizations
• We are looking for a Customer Success Program Manager
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• At least 5 years of total experience with creative story telling
• Well-versed in Excel - Pivot Tables, lookup.
• PowerBI will be a nice to have
• Able to provide a sample portfolio

• Execute project management administrative and book-keeping tasks such as managing labour clocking, laptop allocations, access management and billing.
• Coordinate the resource planning and allocation of resources to the respective projects, to ensure the resources are made available to the projects at the right time.
• Ensure that the onboarding and offboarding of the resources happen on-time.
• Track and monitor the completion of mandatory trainings for the team.
• Assign tasks to team members and help them understand what\'s expected from them in terms of work deliverables and behaviours.
• Maintain the rhythm of business (ROB) to ensure participants and stakeholders are communicating and responding according to the necessary cadence.
• Communicate the program status to relevant stakeholders and hold them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.
• Collaborate with the stakeholders to understand the data and derive actionable insights.
• Create engaging newsletters, infographics, websites and communication material, by using a variety of creative storytelling techniques.
• Act as the first point of contact for any people management and administrative queries for the team.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to Xinyang.liu@Adecco.com
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Adecco