Job Description

Company DescriptionQuandoo is transforming the world's dining out experience across the globe. Having developed one of the fastest growing restaurant reservation platforms, this has seen 20,000+ restaurateurs seat over 400 million diners by using customised technology and powerful digital marketing that will improve efficiency and maximise revenue.Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences.The RoleAs the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:Onboarding: responsible for guiding newly acquired partners through their first three months with QuandooPartner Support: our frontline team handling all incoming communication channels - phone, chat and emailGrowth & Retention: nurtures the partner base post-onboarding with proactive, regular outreachYour initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.The Responsibilities:Provide a high-level of support to our partners restaurantsUnderstand the partner lifecycle and how the three verticals work togetherWork closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC regionBecome a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum valueMaintain an expert level understanding of our product and service to clearly communicate the valueHave a commercially minded approach to nurturing our partner baseProactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and productBe the voice of our partners to provide internal feedback on how we can improveQualificationsAs the Customer Success Specialist you will have:1-2 years experience in providing an exceptional customer experience in the B2B sectorProactive approach with a sales undertone to servicing our partnersExcellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholdersProven experience in successfully overcoming challenging situationsThe ability to work autonomously and be self-disciplinedUnderstanding of the importance of teamworkA keen eye for detail and accuracy when performing tasksEfficient time and priority management skillsAdditional InformationThe Benefits: What's in it for you?This is a hybrid role where you get to work 3 days in the office and 2 days from the comfort of your home.Opportunity to work on both local and national level where your skill sets are diversifiedNo Boredom! Quandoo offers challenges and development every dayPersonal Development annual allowance of 200 euros (available once probation has been passed)Contribute to the success of the company - Learn your role and become an industry expert!!The opportunity to work with people from all around the worldFun working environment - collaborate with highly motivated colleaguesAccess to Quandoo's EAP - Nilo HealthWant to be part of Quandoo's future? Apply now!Great job, but not right for you? Recommend this position to your contacts!

Quandoo