Customer Support Assistant
Singapore, Singapore
Job Description
Customer Support Assistant
Up to $3000 with completion bonus of 1.5 Month
Working Hours: Monday to Friday, 6am to 3pm
Shift allowance: One way cab fare allowance
:
- Process new orders and order changes within set service level agreements via Oracle Order Management System
- Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
- Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
- Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
- Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
- Other Ad-hoc duties as assigned.
- Fresh Degree/Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP
- Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift – to follow the regions’ holiday calendar
To learn more about this opportunity, please contact Remus Gan at Remus.Gan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972
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Job Detail
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Job IdJD1044948
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned