Job Description

Job Responsibilities: . Answer incoming calls and document all call information into the IT system according to standard operating procedures. Follow up on customer calls where necessary. . Manage and Job Responsibilities: . Answer incoming calls and document all call information into the IT system according to standard operating procedures. Follow up on customer calls where necessary. . Manage and prioritize call center queues effectively. . Evaluate and work on customer requests from calls, chats and emails in a timely manner. . Assign customer request to appropriate subject matter experts if needed. Identify and escalate issues to call center manager if necessary. . Provides prompt support to aircraft on ground. . Attend to quotations and Purchase Orders. . Coordinate with relevant stakeholders for parts orders or tooling request. . Other duties as assigned. Period: Permanent, 1 year Working Hours: Weekdays: 10:30am to 8pm/ 11am to 8:30pm Weekends: 8am to 8pm/ 8:30am to 8:30pm Salary: Up to $3,000 + Shift Allowance Location: West Camp Road Requirements: Diploma holder with 2 years of aircraft working experience in the aviation industry. . Good analytical skills and command of English. . Able to communicate well. . Able to work independently. . Able to work well within a team. . Must be prepared to work on day/night rotating shift (12 hours) . Proficient in Microsoft Office. . Knowledge in SAP, Oracle, call centre software is preferred. . Candidates with no prior experience are welcome to apply. Interested applicants, kindly email your detailed resume (MS Word format is preferred): [HIDDEN TEXT] (Registration no: R1327243) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg