Job Description

We are looking for highly independent and hands-on individuals to join our operations team as

CUSTOMER SUPPORT EXECUTIVE / SENIOR EXECUTIVE

. You will be responsible for following:

:

Permanent fulltime position, 5 days week. Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

Serve as a primary point of contact with the customer on all issues relating to the account being assigned. Respond to customer queries in a timely and accurate way via email, phone etc. Follow up with customers to ensure their issues are resolved. Monitor and coordinate of Spares and Repair deliveries to customers. Support the customer in escalating issues and discrepancies resolutions. Organize and support meetings/visits with the customers. Follow up on payment issues with the customers. Maintain good relationships with both customers and principles. Extending opportunities to principles on a routine basis. Other duties as assigned by the supervisor.
Secondary duties:


Provide procurement and administrative support to the Project team. Assisting in tendering requirements, quotation requests and issuance of Purchase orders. Sourcing of products and services from suppliers. Handling of direct or indirect purchases for the company. Monitoring deliveries and warranty to the customer and suppliers. Coordinate with the shipping, finance, and project teams to facilitate project activities. Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements:

Qualification: Diploma and above. Effective communication skills in English (written and spoken) will be preferred. Good interpersonal, negotiation and coordination skills. Meticulous and organized. Effective time management skills. Customer oriented and resourceful. Able to work independently, multi-task and work cohesively as a team. Knowledge or experience in supply chain activity is a plus point. Candidates with

Aviation experience

are preferred.

Defence Aviation

will be an added advantage. Salary will commensurate with experience. * Proficient in MS Office applications. Familiar with the usage of ERP tools.