Job Description

Log and classify all calls and requests for assistance in the call tracking database. Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer). Filter and call out inquiries as appropriate. Manage the resolution process for customers relating to data and applications. Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution. Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call.
Knowledge & Skill :

• Entry level professional roles requiring a subject area specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
• General professional and conceptual knowledge of theories and principles within a subject area
• Basic understanding of the roles of relevant functional groups within own area
• Applies knowledge of business, developed through education, to make judgements

Scope of Impact:

• Provides mentorship or specialized services that directly support or affect results within one functional area
• Works within area and uses professional procedures and practices to achieve objectives
• Exchanges straightforward information, asks questions and checks for understanding
• Free to determine the approach used to address routine professional issues

Strategy & Decision Making:

• Identifies and solves complex issues using existing policies and procedures
• Understands, interprets and sets personal priorities for reaching goals
• Uses general professional or specialized knowledge to solve routine problems
• Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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