Job Description

This is a remote position.
Our company is actively developing, and our technical support team is growing along with it. So, we are ready to offer our candidates new exciting job opportunities with competitive conditions.
Join a strong international team if you dream of doing something meaningful and important.
Now we are looking for a Customer Support Officer.What you will do:

• Be an expert in our digital products (CDN, Hosting, DDoS Protection, Cloud, Streaming Platform)

• Handle customer requests via chat, email, and phone in English and Russian

• Monitor the operation of our systems and promptly respond to issues

• Diagnose incidents and forward the information up to the higher levels of technical support

• Collect feedback on service quality and create requests for improving our products

Requirements
What we expect:

• Your English level is B2 or higher

• You can quickly find, analyze and assimilate a lot of information

• You can explain complex things so that they become clear and simple

• You are responsible, polite, and optimistic

It would be beneficial, if:

• You have basic experience in public and private cloud services

• You have hands-on experience in monitoring and alerting software

• You have basic knowledge of networking (network devices, IP, DNS, gateway, MAC address, ping, traceroute, etc.)

• You have worked in IT, Help Desk, Service Desk

BenefitsWhat we offer:

• Official employment

• Opportunities for rapid professional and career growth

• Remote job

• Additional trainings at the company's expense

• Work schedule: Monday to Friday from 10:00 a.m. to 19:00 p.m (UTC+5) for the training period (1-1,5 month). After the training period 2-2 with night shifts: an 11-hour day shift (8:00 a.m. to 8:00 p.m (UTC+5), then 11-hour night shift (8:00 p.m. to 8:00 a.m (UTC+5) and 2 days off according to teamschedule (with 24/7 coverage including weekends and holidays because our customers need help around the world).

• An enthusiastic team, thoughtful leadership and competent mentors

• Birthday benefits, branded merchandise and themed corporate events

Job Types: Full-time, Fixed term
Contract length: 12 monthsSalary: From Php30,000.00 per monthBenefits:

• Flexible schedule
• Flextime
• Opportunities for promotion
• Paid training
• Work from home

Schedule:

• Flexible shift
• Monday to Friday

Experience:

• Customer support: 2 years (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 25% (Preferred)