Job Description

:

Do you want to join us in helping to fight the world\'s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Customer Support Specialist to Provide 1st level support for customer technical complaint by telephone, ticket system, email and resource attend to customer technical complaint. Monitor customer incident for timely closure and allocate escalate to management if there is deviation to ensure highest customer satisfaction.

Your tasks and responsibilities: * Receive customers calls / information any kind and allocate service incident.

• Enter service incident into ERP (SPIRIDON) system. Check SLA, contract condition, warranty, creditability information. Receive and distribute ticket / notification number as required.

• Forward service incident to respective technical support (TSE) in time and w/o any delay. Escalate to Cusomer Care Center Manager when resource is not available.
• Receive requests from technical support (TSE) and coordinate assigned dispatch requests. Check Service Contract Level. Identify Suitable Field Staff by optimizing: qualification, availability, location, overtime. Resolve resource conflicts by re-planning of activities within defined scope. Manage escalations in case of unavailability of field staff according to defined process. Communicate with end customer.

5. Monitor daily Cusomer Care Center operation (Notification Monitor Screen). Escalate to respective operational group (tech-support / dispatch / logistics) if required.

• Monitor customer satisfaction on every finished service on daily bases. Generate daily performance reports as defined.
• Plan, Schedule and deliver preventive maintenance according to customer service level agreement.

8. Support operational group (tech-support / dispatch / logistics) in administrational work.

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Your qualifications and experience:

\xc2\xb7 Minimum diploma or equivalent education and work experience.

Your attributes and skills:

1 years\xe2\x80\x99 experience within customer facing environment with good telephone and English communications skills, both written and oral. Fluent in communicating and coordinating with customer.

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what\xe2\x80\x99s possible in healthcare to help improve people\xe2\x80\x99s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at

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