Job Description

Posted
20-Jun-2022
Service line
GWS Segment
Role type
Full-time


Areas of Interest
Consulting


Location(s)
Makati City - National Capital Region - Philippines


JOB SUMMARY:

The Customer Service Representative will process facility maintenance work orders
efficiently and accurately through our client's support software while providing
excellent customer service to clients and vendors in a team environment.

DUTIES & RESPONSIBILITIES:

• Generates and dispatches service request work orders for completion by vendors

or technicians.

• Consistently provides a positive, all-inclusive customer experience by “owning”

every customer experience focusing on and driving toward superior customer
service

• Consistently shows commitment toward achieving key performance indicators
• Uses critical thinking to solve problems, provide guidance and find solutions for

multiple customers

• Documents client maintenance issues accurately in a timely and professional

manner

• Communicates with service providers and client locations to ensure work order

status and quotes are accurate

• Maintains a positive attitude with peers and while taking accountability for actions
• Follows established guidelines for operating procedures, quality, and productivity
• Effectively responds to and follows through on commitments with a focus on quick

turnaround

• Builds a proven track record and reputation for achieving results through an

emphasis on detail and follow through


SKILLS & QUALIFICATIONS:

• 
  Knowledge, Skills & Abilities:
• Accomplishing work in an organized manner according to priorities
• Strong attention to detail
• Multi-tasking ability to actively listen and type notes simultaneously
• Excellent verbal, listening, and written communication skills
• Capability of learning and navigating work order software system
• Record of outstanding attendance and work performance
• Driven and passionate to perform at high levels
• Ability to work in a team atmosphere
• Computer navigation skills; ability to type 30 WPM

EDUCATION & EXPERIENCE:

• High school diploma or general education degree (GED) required.
• Minimum two years of related experience.
• Dispatching, order processing, customer service or related experience preferred