Job Description

MNC/ BANKThe Opportunity

• Adecco is partnering with a leading bank to look for Data Analysts with keen interest in GenAI
• Focus: Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
• Starts off as a 12 months contract
• Location: East

The Talent

• Meticulous and show great attention to detail. (Important)
• Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
• Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
• Proficient in MS Office (Word, Excel, Project and PowerPoint)

The Job

• Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
• To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
• Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre\'s service levels.
• Collaborate with the AI Development team to implement necessary adjustments to improve response quality.
• Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.
• Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
• Regularly update and refine data sets to reflect evolving language trends and user preferences.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Data Analyst (Gen AI)
• We regret to inform that only shortlisted candidates will be contacted

Kareen Frances ChuaEA Licence Number: 91C2918
Personnel Registration Number: R1438917

Adecco