Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Data Center IT Proximity Services - Support Technician

Position Overview & Objectives:

Ability to follow Standard Operating Procedures and execute accordingly.

Collect customer requests and data.

Attend to customer phone calls.

Respond to user emails and support tickets.

Conduct basic troubleshooting.

Create tickets for Level 2 support.

Provide product information.

Solve common problems such as verification of hardware and software, installation issues, and setup.

Qualifications:

Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.

Perform hardware decommission and cable removal.

Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).

Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted.

Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Center facilities.

Support Power Maintenance Events (PME) - play an active role in managing the execution of the PME.

Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels.

Perform physical audits and ensure the Service Management database is updated and accurate.

Handle tape backup media and prepare for offsite storage if applicable.

Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.

Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs.

Perform additional job duties as required.

Knowledge and Experience

Entry-level IT service delivery experience.

Experience with Microsoft server products.

Basic knowledge of PC and Server Hardware as well as networking.

Basic understanding of Data Center Power schemes.

Strong verbal and written communication skills.

Location:

On-site -Singapore

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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