Job Description

Responsibilities : . Manage circuit move, add, change and disconnection orders (MACDs) life cycle. . Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross conn Responsibilities : . Manage circuit move, add, change and disconnection orders (MACDs) life cycle. . Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders. . Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting. . Facilitate physical layer installation of network cabling according to cabling matrices. . Physical circuit troubleshooting and fault analysis. . Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues. . Responsible for coordinating and tracking requests/orders and providing weekly reports. . Post documentation on each implementation. Minimum qualifications : . Bachelors' Degree with major in Telecommunication Technology. . 2+ years experience datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes. . Experience executing detailed MOPs, technical instructions, following documentation. . Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols . Strong troubleshooting skills technical, logistical, process, and others. . Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers. . Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting. . Basic command-line proficiency in Linux/Unix and any switch OS CLI . Able to work independently with minimum supervision. Preferred qualifications : . Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment. . Experience collaborating across multiple levels and functions. . Anticipate problems in planning and proactively limit project-impacting factors. . Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data. . Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.