Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Purpose:

The Systems Analyst will support the Operations group in monitoring systems & applications, troubleshooting software and solutions, as well as assuring the operations environment is up and running.

Essential Functions:

Monitor & Respond to System Alerts

Troubleshoot and resolve Support Tickets as prioritized by the Platform Captains

Perform service restarts on servers

Analyze system logs for troubleshooting and identifying system improvements

Provide internal, cross-functional communication with Cardinal Customer Service(s) and production engineering to provide updates

Escalate issues internally as needed

Open & manage support tickets with third party vendors

Assist in setting up deployment and automation

Execute automated tests

Additional Responsibilities:

Other daily operations tasks as assigned

Competencies:

Motivated, self-starter, willing to learn new technologies & processes

Basic Knowledge of Windows Servers

Punctual & Dependable

Takes the initiative to research and learn on their own

Demonstrates attention to detail, listens and requests clarification

Puts success of team above own interests

Displays passion and optimism, inspires respect and trust

Supports organization\'s goals and values

Passion for Excellence

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelor\'s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Experience in Windows Server Administration
Experience in Linux Administration
Experience in PowerShell
Knowledge of command prompt tools (Ping, Telnet, NSLookup, Netstat, etc.)
Experience developing software with either C# and/or JAVA
Ability to multi-task.
Ability to thrive in a fast-paced environment and maintain accuracy & attention to detail.
Ability to learn Cardinal Platforms quickly

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa