Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

Lead a team of contractors or vendors and support in the daily data centre operations

Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities

Monitor critical facilities and infrastructure system alerts and perform necessary escalation

Perform incident management and escalation pertaining to any facilities and system downtime

Manage and administer the service desk operations

Ensure the implementation of safe systems on site activities.

Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues

Assist in the planning and execution of disaster recovery activities

Administer and ensure building records, licenses, permit and etc are properly documented.

Ensure procedures, processes and service level are being followed for any service delivery and operations

Periodic review of the data centre operations and report any gaps and issues

Prepare and update of Data Centre and Service Desk monthly report

Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

Possess a Diploma in Computer Science or equivalent

Possess Data Centre Certifications such as Certified Data Centre Professional

Possess at least 3 years' experience in Data Centre Operations, Facilities Monitoring & Management

Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc

Familiar with Service Desk operations and incident management process

Basic understanding on the operation of MEP systems

Resourceful, analytical and problem solving skill

Good communications and interpersonal skills

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.