Duties and Responsibilities . Review, monitor, investigate and escalate alerts triggered to the respective escalation stakeholders . Determination whether triggered alerts warrant further investi Duties and Responsibilities . Review, monitor, investigate and escalate alerts triggered to the respective escalation stakeholders . Determination whether triggered alerts warrant further investigation and verification . Make end-to-end follow ups with respective escalation stakeholders where applicable . First level troubleshooting on Systems accordingly to System SOPs . Perform basic health check and performed operation SOPs . Access to System break-glass accounts for emergency SOPs for first level troubleshooting . Individual Privilege accounts to Servers to perform first level checking: Services up& running, Restart services/server, and instructions from L2 for administrative actions . Non-Privilege Access to monitoring dashboards . ITSM Qualifications . Singaporean or PR . Have basic knowledge about data centre system infrastructure . Have 1-2 years' experience in datacentre operations . Able to work 12-hr shifts (about 3-4 days' work in a week) . Willing to support 24x7 operation hour . Certificates or Diploma in Computer engineering or equivalent Interested applicants are open to apply through this job ad with your most updated Resume/CV. EA Reg No: R1988435 EMBRIO ENTERPRISES PTE LTD
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