Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We\'re not just any public company - we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in , committed to making a positive impact on its customers, employees, and communities.

The Role

Directly reporting to the OpenData Research Center Manager, we are looking for a Data Steward Supervisor who will be responsible for the direct supervision of data stewardship team members for the data offering in Southeast Asia (SEA) within the APAC region.

You will also be responsible and retain all the responsibilities of a Data Steward, such as updating the attributes of records to improve core data, calling Group Practices, and updating provider affiliation information.

If you have a passion for data and quality - this is a great opportunity for you! Your role will be based in the Veeva Offices in Singapore.

Qualified candidates must be legally authorized to be employed in Singapore.

What You\'ll Do

• Recruit, coach, motivate, appraise, and retain team members
• Deliver all necessary training to Data Stewards
• Monitor, improve, and give feedback on individual and team performance
• Allocate work and resources to meet project deadlines
• Design, document and optimise processes to ensure best-in-class delivery of data quality
• Audit the data quality of Data Stewards
• Ensure the team meets and exceeds productivity and quality standards
• Run the daily operations in the Data Stewardship team
• Report progress to the direct line manager
• Execute other duties and ad-hoc tasks related to data stewardship as assigned by the management

Requirements

• BA/MA or equivalent degree
• Ability to learn quickly and independently
• Problem solving and efficient time management skills
• Proficiency in Windows, Google apps, MS Office and other office software
• People and result oriented
• Strong interpersonal skills
• Experience in staff scheduling
• Highly organized, attention to detail and focus on quality
• Able to balance qualitative and quantitative performance of the team
• Able to motivate and communicate clearly
• Able to meet expectations and project deadlines
• Lead or support a service desk
• Fluent in English and Malay
• Obtain and refresh the most current version of various data elements using standard methods of research, such as verification through internet and outgoing phone calls
• Apply new verified data elements to core database records
• Assure that new data elements are not duplications of existing core data elements for healthcare providers (HCP\'s) and Healthcare Organisations (HCO\'s)
• Proactive maintenance of existing data and handling customer requests
• Removal of incorrect data elements from core databases

Nice to Have

• Experience working with MDM (master data management applications)
• Local Health Care market understanding
• Knowledge of medical terminology and data quality standards within the life sciences industry
• Previous experience or interest in data, databases

Veeva\'s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Veeva Systems