Job Description

Please take note that this is a 12 month contract role with chance of renewal.

Our client, a tech giant, is seeking a dynamic, analytical, process, detail-oriented Visualisation Analyst who can partner effectively and closely with the teams and across the organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently, and thrive in the absence of process/oversight.

This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive, and Presto to analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.

Responsibilities:
Use internal and external data to derive insights that will drive strategic business decisions
Build prototypes of analytical tools to help scale the procurement of insights
Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
Focus on process and continuous improvement of core metrics through automation and process enhancement
Conduct in-depth investigations leveraging large and complex data sets
Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
Build/maintain reports, dashboards, and metrics that equips the organization to scale successfully

Minimum Qualifications:
Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
Demonstrated experience in storytelling with data
Experience working collaboratively with cross-functional stakeholders and partners
5+ years of SQL experience (creating and updating queries)
Experience with data visualization tools such as Tableau or packages in R/Python
Experience with reporting systems and data pipeline architecture
Communication experience in articulating issues to both technical and non-technical audiences

Preferred Qualifications:
Graduate degree in an analytical field
Experience with Customer Operations or Scaled Services
Experience extracting data from large/complex databases

Huxley is a trading division of SThree Pte Limited

(Registration Number: 200720126E | SThree Pte Limited Licence Number 16S8216 | Huxley Licence Number 53132076J)

As per Ministry of Manpower (MoM) requirements, if you're suitable for any roles that we will be putting you forward for, we will need to request for your identification number. Please be assured that this will not be disclosed with our client or any other parties other than MoM.

Award winner of:

Recruitment Agency of the Year by Asia Recruitment Awards 2019 | Best Client Services by Asia Recruitment Awards 2017 | Best Overseas Operation by Global Recruiters 2017 | Highly Commended for Best Large Recruitment Business 2017 | Commended for Best In-House Training by Global Recruiters 2017