Job Description

JOB DESCRIPTION

• Manage the network IT service management, change management, incident management and service delivery to the group shared network
• Perform periodic SLA reviews together with vendors to ensure that the current agreements are aligned with business expectations and delivered services
• Identify service improvements and translate to improvement plan and monitors the progress
• Manages the vendors relationship from a service management point of view
• Handles the resolution of incidents and escalated service delivery performance
• Network budgeting for group business units and lead the completion of the budgeted projects

• Reviewer/approver for network invoices and contracts renewal.
• Review on network audits RFI and gather relevant artefacts and response. Follow up with remediation to auditors/management.

• Performs periodic network audit review on devices inventory, patching, hardening status and verification against hardening guide to ensure compliance against policy
• Ensure the calendar year audit checks for infra is scheduled and delivered to be compliant by vendors for all business units
• Technical network service lead for scoping of current and operation requirements of global group network projects
• Provide network assessment and operation inputs on business request and manages the onboarding/operationalize from project to operation phase.
• Review the utilisation of resources
• Oversee the development of learning roadmaps for team and functions
• Establish performance indicators to benchmark effectiveness of learning and development programmes against best practices

• Degree in computer science or related IT fields
• At least 5 years of experience in an IT Infrastructure operation environment such as SDWAN/LAN/WAN/Wireless technologies, monitoring solutions, and securing a corporate network
• Understanding of IT best practice and the ability to oversee the adoption of these practices and processes throughout the IT organization.
• Background in the oversight of the operational readiness of group network, security operations and infrastructure audit compliance.
• Background in understanding IT security policy and practices to protect corporate information and technology assets.
• Ability to work collaboratively to put into operation integrated hardware and software solutions.
• Coach, counsel and is responsible to maximum development of direct reports to meet member and organizational and individual goals and objectives.
• Good communication and written skill.

Keppel Corporation