Job Description

Responsibilities * Diagnosing, identifying, resolving end user reported IT equipment issues * Breakfix replacement of hardware parts to resolve issues * Effective escalation of complex issues Responsibilities Diagnosing, identifying, resolving end user reported IT equipment issues Breakfix replacement of hardware parts to resolve issues Effective escalation of complex issues to next level for assistance in a timely manner Provide accurate and timely documentation in IT Service Management Tool. Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software. Proactive update and follow up to end users Coordination and liaison with customer or other support teams Focus on SLA and resolution process Maintain a high level of customer satisfaction Guide end user on required applicable tasks Timely status updates to close open work orders Administrative tasks when required Other adhoc task as assigned Requirements Min Diploma in IT or relevant Min 2 year of deskside support experience Possess knowledge of AD account , basic network security Candidate must be able to travel (support remote site required) HOW TO APPLY: Interested applicants, please click on 'Apply Now' and provide the below details in your resume. We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg. Trust Recruit Pte Ltd EA License No: 19C9950 EA Personnel: Tan Jia Cheng EA Personnel Reg No: R22110254