Job Description

IT Support Engineer at Adyen

Singapore

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique challenges and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

IT Support Engineer

Adyen is looking for an IT Support Engineer to support our teams with troubleshooting and solving IT issues. With a hands-on attitude, you have a knack for helping others and contributing to the enhanced productivity of our dynamic workforce.

What you'll do

• Diagnose and troubleshoot IT challenges - from the set-up of new users to assisting colleagues with questions to optimise our processes and systems
• Work closely with team members globally to provide support for Apple device issues, systems access, networking, and other IT-related tasks presented to you
• Look for new ways to continuously improve our global IT systems and functionalities
• Solve challenging technical problems and find new ways to automate manual tasks

Examples:

• Provide high-level support to our rapidly expanding user base across eight different time zones
• Investigate and fix persistent laptop issues affecting our users (automate if possible)
• Prioritise recurring issues over one time failures and communicate fixes/changes

• Automate recurring issues in various ways (using Ansible, Bash/Python Scripting, Cron jobs, Jamf, Puppet, etc)
• Deploy and manage software packages using Munki for Managed Software Center (internal App store)
• Manage 4000+ Apple devices using Enterprise MDM/Jamf

Who you are

• You have strong, hands-on, system administration and network skills in UNIX based systems such as OS X and Linux, plus an interest in DevOps, internal services management, and can demonstrate a good understanding of up to date IT security practices
• You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
• You have worked with internal services such as Google Suite, Zoom, OKTA, and LDAP
• Experience with centrally managed as well as automated packaging, deploying, updating, patching, revoking, and blocking of applications on Apple end-user devices
• Knowledge of Scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
• You have worked with Config Management Systems such as, but not limited to Puppet, Ansible, or similar.
• You have an understanding of networking and firewalls, and see the benefits of using open-source software
• You are a flexible team player who has the ability to work independently and able make informed decisions

*Please note that due to the current Covid-19 situation, we are unable to offer relocation for this position.

Our Diversity, Equity, and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don't meet 100% of the criteria, Adyen encourages you to reconsider and apply. We look forward to your application.