Desktop Engineer Level 1 /2 / Team Lead

Singapore, Singapore

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Experience in desktop end user support
Serve as the primary point of contact for escalated service recovery issues and complex problem resolution.
Develop and maintain SOPs and documentation.
Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of support services with overall IT strategies and initiatives.
Monitor and report on Service Level Agreement related to desktop support service levels, team productivity, and customer satisfaction

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