Job Description

18 August 2023

We are seeking a highly motivated and skilled Desktop Engineer with expertise in Windows 10 and 11 operating systems.

Mandatory Skill(s)

• Bachelor\'s degree in Computer Science, Information Technology, or related field (or equivalent experience);
• Proven experience as a Desktop Engineer or similar role, with a focus on Windows 10 and 11 operating systems;
• Strong knowledge of desktop hardware components, peripherals, and their configuration;
• Proficiency in diagnosing and resolving technical issues related to desktop computing;
• Familiarity with software deployment tools and methodologies;
• Experience with Active Directory, Group Policy, and system security configurations;
• Solid understanding of networking concepts and protocols;
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
• Strong problem-solving skills and the ability to work independently and collaboratively in a team environment.

Desirable Skill(s)

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent;
• Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Responsibilities

• Install, configure, and maintain Windows 10 and 11 operating systems on desktop computers, laptops, and other end-user devices;
• Diagnose, troubleshoot, and resolve hardware and software issues related to desktop computing, ensuring minimal downtime and disruption to end users;
• Collaborate with cross-functional teams to deploy software applications, updates, and patches across the desktop environment;
• Implement and manage security measures, including antivirus software, firewalls, and encryption, to safeguard against potential threats and vulnerabilities;
• Monitor and optimize system performance, ensuring efficient utilization of hardware resources and responsiveness of user applications;
• Provide technical support and guidance to end users, addressing inquiries, resolving problems, and offering training as needed;
• Create and maintain documentation related to system configurations, processes, and troubleshooting procedures;
• Participate in IT projects related to desktop infrastructure upgrades, migrations, and technology refresh initiatives;
• Stay current with industry trends, best practices, and emerging technologies related to desktop engineering and Windows operating systems.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Valorie Chu at quoting the job title.

EA Reg No.: R1984038
Lead Consultant
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Sciente Consulting