Desktop Engineer
Singapore, Singapore
Job Description
& RequirementsThis position provides the desktop support for the first contact point for customers, you will be responsibleto provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you willensure that software, licenses and operations comply with standards.Responsibilities:
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests
- and escalating incidents when necessary to maintain customer satisfaction and SLA
- expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document Standards and procedures (where necessary)
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Job Detail
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Job IdJD1415851
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned