? Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
? Perform troubleshooting for client platform
related problems.
? Respond promptly to incident, investigate & provide temporary & permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
? Perform service request related to client platforms.
? Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
? Involve in client platform implementation/upgrade project.
? Manage client platform implementation/upgrade project.
? Perform on research/evaluation of client platform tools.
? Provide systems related technical advice to customers or project team.
? Manage client platform management systems.
? Manage systems changes through change request process & provide status reports to the relevant parties.
? Perform client platform related presales tasks.
? Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis design.
? Ensure service level meet requirement. Propose and implement action plan when required.
? Established facility management standards/best practices to ensure
? operation consistency across project/facility
management teams.
Job Type: Contract
Contract length: 12 months
Pay: $2,000.00 - $2,800.00 per month
Benefits:
Health insurance
Experience:
Desktop : 1 year (Preferred)
Work Location: In person
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