Job Description

:

Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Respond to tickets under SLA guidelines. Be the first point of contact for customer calls on IT-related problems. Involve in deployment of new hardware and/or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that the reporting manager may assign.

Responsibilities:

Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment. Understanding of Cisco Meraki. Possess good interpersonal, analytical, and problem-solving skills. Must be highly customer-focused and diligent towards customer-related service issues. Must be Self-motivated and committed. Able to work in a team, is meticulous, and have experience interacting with customers and vendors.

Position Requirements:

Minimum of 3 years' experience in an IT support role. Experience working with a ticketing system. May troubleshoot unfamiliar products through vendor or online documentation. Proactive, independent, accurate, and have good problem resolution skills. Superior analytical and problem-solving abilities with keen attention to detail. Good verbal and written communication skills in English and Mandarin. Network experience is preferred. * Immediate Available