Desktop Support Engineer (desktop Support L2 + Data Centre)
Singapore, Singapore
Job Description
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Desktop Support Engineer (Desktop Support L2 + Data Centre) Brief Description: A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required. Responsibilities: Desktop Support (L2)
- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Experience in MacOS support and troubleshooting preferred
- Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Involved in projects such as migration, relocation and hardware refresh.
- Strong with DC monitoring software and tools
- Routine Systems Health Checks
- Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
- Coordinate with vendor for scheduled facilities work
- Basic network maintenance support
- Problem determination and escalation of issues to vendors or internal team
- Compilation, preparation and submission of Reports
- Physical / visual inspection
- Provide onsite support during power down / up activities
- Inventory and cabling management
- Equipment Rack and stack work
- Capacity management (space, power, cooling, patch panel port availability)
- Change Management & Incident Management Process
- Nitec in IT or higher qualification.
- Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
- Posseses knowledge in data cabling and patching.
- Able to manage the data centre effectively.
- Ability to respond to issues and provide a timely update, and escalation.
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Job Detail
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Job IdJD1305730
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned