Job Description

Desktop Support Engineer (Desktop Support L2 + Data Centre) Brief Description: A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required. Responsibilities: Desktop Support (L2)

• Provide IT technical service desk and onsite support for end-user services.
• Problem identification, diagnosis and rectification for both hardware and software issues.
• Support desktops, notebooks, printers and other hardware components.
• Experience in MacOS support and troubleshooting preferred
• Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
• Involved in projects such as migration, relocation and hardware refresh.

Data Centre Operation

• Strong with DC monitoring software and tools
• Routine Systems Health Checks
• Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
• Coordinate with vendor for scheduled facilities work
• Basic network maintenance support
• Problem determination and escalation of issues to vendors or internal team
• Compilation, preparation and submission of Reports
• Physical / visual inspection
• Provide onsite support during power down / up activities
• Inventory and cabling management
• Equipment Rack and stack work
• Capacity management (space, power, cooling, patch panel port availability)
• Change Management & Incident Management Process

Requirements:

• Nitec in IT or higher qualification.
• Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
• Posseses knowledge in data cabling and patching.
• Able to manage the data centre effectively.
• Ability to respond to issues and provide a timely update, and escalation.

Contract Type: 12 Months Salary: SGD3,000 to SGD4,000 Work Environment: School Location: Pioneer Road Working Hours: Office Hours Mon to Fri - 7.30am to 5.00pm, or 9.30am to 7.00pm Commencement: Immediate