Desktop Support Engineer (desktop Support L2 + Data Centre)

Singapore, Singapore

Job Description


Desktop Support Engineer (Desktop Support L2 + Data Centre) Brief Description: A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required.

Responsibilities: Desktop Support (L2)

  • Provide IT technical service desk and onsite support for end-user services.
  • Problem identification, diagnosis and rectification for both hardware and software issues.
  • Support desktops, notebooks, printers and other hardware components.
  • Experience in MacOS support and troubleshooting preferred
  • Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
  • Involved in projects such as migration, relocation and hardware refresh.
Data Centre Operation
  • Strong with DC monitoring software and tools
  • Routine Systems Health Checks
  • Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
  • Coordinate with vendor for scheduled facilities work
  • Basic network maintenance support
  • Problem determination and escalation of issues to vendors or internal team
  • Compilation, preparation and submission of Reports
  • Physical / visual inspection
  • Provide onsite support during power down / up activities
  • Inventory and cabling management
  • Equipment Rack and stack work
  • Capacity management (space, power, cooling, patch panel port availability)
  • Change Management & Incident Management Process
Requirements:
  • Nitec in IT or higher qualification.
  • Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
  • Posseses knowledge in data cabling and patching.
  • Able to manage the data centre effectively.
  • Ability to respond to issues and provide a timely update, and escalation.
Contract Type : 12 Months (Renewal) Salary : SGD3,000 to SGD4,000 Work Environment : School Location : Pioneer Road Working Hours : Office Hours Mon to Fri - 7.30am to 5.00pm, or 9.30am to 7.00pm Commencement : Immediate

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Job Detail

  • Job Id
    JD1314442
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned