Company
Total IT Global
talenttribe.asia
Designation
Desktop Support Engineer for Singapore
Date Listed
15 Jun 2022
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Engineering
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$800 - 3,500 monthly
Company Profile
Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally.
Desktop Support Engineer- Full Time Role/ Field Role
Roles & responsibilities:
Desktop Technician will provide day to day desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.
Functions include:
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