Job Description

Who we are: We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, "just manage your office and we'll take care of IT".What you will be doing:

• Provide technical assistance to client end-users.
• Troubleshoot customer workstation issues.
• Proactively monitor and report on client environments.
• Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
• Coordinate with the engineering team and project managers to ensure projects are carried out on time.
• Timely and accurate time log completion (with detailed notes).
• Dependable and regular attendance in the call queue.
• Proactive daily schedule communication with team members and team leader.
• Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
• Assist with special projects as needed.
• Other duties as needed or required.

What you bring to the table:

• Excellent communication skills in English
• Has bachelor's degree in Information Technology, Computer Science or any related field of study
• At least 2 years of relevant experience
• Experienced in supporting small/medium-sized businesses
• Experienced in supporting Microsoft 365
• Has good knowledge of Microsoft Windows, Windows Server, and Networking
• Experienced in Networking and Active Directory is an advantage.
• Knowledge in structured cabling is nice to have.
• Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)

Other Requirements:

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.

Other Notes:

• Please send your application with your detailed CV (must be in word or pdf format).

What we offer:

• A salary package ranging from 25k to 30k depending on experience and qualification
• HMO, leave cash conversion, and communication allowance
• A culture that cultivates involvement and a positive work environment.
• An innovative technological product
• Young, professional, and goal-driven team
• Opportunity for rapid career growth
• Company-sponsored training, upskilling, and certification

Job Types: Full-time, PermanentSalary: Php25,000.00 - Php28,000.00 per monthBenefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• Night shift

Supplemental Pay:

• 13th month salary