Desktop Support Engineer (open For Fresh Grad)
Legazpi, Philippines
Job Description
DUTIES AND RESPONSIBILITIES:
- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
- Diligently attends to assigned tickets and provides support within the specified SLAs.
- Responsible with level 1 (phone & remote) & level 2 (on site) support.
- Regularly updates on the status of assigned service request or incident.
- Reports and updates helpdesk on incident or service requests encountered beyond the assigned service request.
- Provides assistance to end-users on standard applications and specialized software.
- Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
1. At least a graduate of any four-year computer course
2. Minimum of 1-year relevant corporate experience
(OPEN FOR FRESH GRAD)
3. Amenable to the working schedule and location of the client company
4. With strong knowledge in operating system
5. Knowledgeable in PC Troubleshootingb) skills
-soft skills
1. Communication Skills
2. Customer Servicec) technical skills
1. PC/Hardware troubleshooting
2. Printer, Software, Network troubleshooting
3. Formatting
4. Network configurationd) trainings
- the candidate should complete/ have attended the following trainings
a. Company Policies & Procedures, Vision, Mission & Core Values
b. Seminar on Security & Basic Policies of client.
c. English Proficiency Training
d. Quality Service Management
e. PC troubleshooting workshop
f. Basic Network configuration workshopWORKING SCHEDULE:
- ShiftingJob Types: Full-time, Fresh graduateBenefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Shift system
- 13th month salary
- Overtime pay
- Legazpi City, Albay: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1100986
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLegazpi, Philippines
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EducationNot mentioned