Job Description

Perform Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging Perform asset inventories Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) Updates Incident records Creates and updates work instructions (where necessary) Document standards and procedures (where necessary)

Requirements

Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 Clear Spoken & Written English. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages Demonstrate knowledge in the support of workstations, and related components Good verbal and written communication skills Good coordination skills

Only shortlisted candidate(s) will be contacted.

Open to Local/Malaysian

Job Type: Contract
Contract length: 12 months

Pay: Up to $2,900.00 per month

Benefits:

Professional development
Work Location: In person