Opus IT Services Sdn Bhd
Key Responsibilities: Define and Lead Network Security Strategy: Understand, architect, design, and champion the overall network security posture and roadmap for the entire organization (on premise, cloud, hybrid). L3/L4 Incident Management & Root Cause Analysis: Act as the highest tier…
Job Description: Attend to and perform daily support, maintenance and troubleshooting onsite and offsite Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA To work with product team on any…
Job Responsibilities: Provide 1st Level IT Technical Support to users over phone/On site on technical issue or via remote assistance tool and emails Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely manner. Updating and…
Description: Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues PC format/setup and data transfer Support and maintain the IT Infrastructure systems and data access Support and maintain the IT Infrastructure asset management including Hardware lifecycle…
Description: Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues PC format/setup and data transfer Support and maintain the IT Infrastructure systems and data access Support and maintain the IT Infrastructure asset management including Hardware lifecycle…
Descriptions: Perform Asset Management of Infrastructure and Computing Devices Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware. Work with 3rd parties vendors Provide Training, Coaching and orienting users on how to use…
Key Responsibilities: 1. Incident and Problem Management: o Respond to system incidents according to severity levels and meet service level requirements. o Handle high pressure situations, identify problems, and make quick decisions to resolve issues. o Adhere to incident management…
Job Description Perform Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re imaging Perform asset inventories Perform technical…