Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
OEM - vendors for hardware replacement ( DELL / HP )
Shop floor specific software basic trouble shooting.
Manage vendor site visit for Hardware issues.
Hardware provision for customer end users
Help users with email activation, first time login in laptops and configure profile.
OS Installation / Software installation for Desktop / Laptops
Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
Also handle VIP End Users.
Asset Management
* L1 Network and Server troubleshooting skills
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