Job Description

We're Hiring - Desktop Support Engineer | Singapore

About Us

At

Total IT Global

, we elevate digital journeys with cutting-edge innovation to achieve the vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.
Learn more: https://totalitglobal.com/

Role:

Desktop Support Engineer

Location:

Singapore

Roles & Responsibilities

Provide day-to-day local/remote desktop support (hardware, software, and applications) Receive inbound calls, answer queries, troubleshoot, and document steps in ticketing systems Facilitate customer resolutions, engaging supervisors/managers to ensure operational consistency Perform break-fix, fault diagnosis, and resolution across customer operating systems and platforms Apply desktop fault resolution for the approved application suite

Required Technical Skills

Ticketing Systems: ServiceNow / ITSM / CA PC Building using SCCM Active Directory, Group Policy updates, re-imaging of laptops, BitLocker Microsoft Intune, Autopilot Network printers, networking, installations & troubleshooting

Functions Include

Support Windows 7-10, Microsoft Active Directory, MS Office 365 PC hardware installation and troubleshooting, enterprise antivirus, and helpdesk ticketing Provide first-level contact and resolution for customer issues Install, upgrade, support, and troubleshoot desktops, laptops, authorized applications, and printers Knowledge of Mac OS to support Apple users Perform general maintenance and remedial repairs on desktops, laptops, and peripherals Troubleshoot network connectivity and workstation hardware/software using diagnostic tools Broad understanding of IT (Networks, Servers, AV, Smart Devices, Telecoms) Work in a project-based environment requiring flexibility and teamwork Provide timely updates on issues and resolutions in ticketing systems

Requirements

Excellent communication and customer service skills Willingness to work off-hours/weekends if required for projects or emergency support Ability to coordinate with third-party vendors for complex issue resolution
Job Type: Full-time

Pay: $1,940.85 - $3,000.00 per month

Benefits:

Health insurance
Work Location: In person